You are under no contractual obligation as a domestic cleaning client as the contractual side of our business only applies to our commercial cleaning department. Payment is made at each visit or in advance. We would prefer to earn your continued loyalty based on our ability to meet your needs than rely on a contractual relationship. We understand the importance of customer satisfaction and your reviews help provide potential customers with honest information about our abilities and work ethics.

Your property will usually be cleaned by a team of two, fully trained operatives depending on the size of your premises. Commercial premises can be cleaned by up to 4 operatives. For security and your peace of mind, our uniformed operatives are fully covered by insurance. This insurance includes public liability up to £5,000,000 to show that we are fully committed to all our customers and staff. You also have no concerns about tax or national insurance as all our operatives are paid for on a PAYE basis. 

While in your home or office our operatives are not permitted to eat or smoke or use any of your appliances. MCS Contract Services Ltd professional cleaning services, training and working practices are designed to ensure that we comply with all applicable health and safety regulations.

Our free on-site visits allow us to tailor your cleaning or maintenance requirements which allows us to have a better understanding of your domestic or office cleaning needs and expectations.

In addition to any special requirements that you may have requested, our cleaning service includes removing cobwebs and dusting skirting boards, pictures, lampshades, large and small ornaments, windowsills, furniture, and light fittings and vacuuming throughout. We wipe cupboard fronts clean, wash floors, and thoroughly clean kitchens and bathrooms.

We normally work Monday to Friday between the hours of 8.30am to 5.30pm for domestic clients and the times vary for commercial cleaning. Commercial cleaning can be carried out early in the morning, in the evening or during working hours. We are unable to give a specific time on a domestic service day, but we may be able to specify a morning or an afternoon service. However, we do make every effort to meet customer preferences. We can also hold your keys and clean whilst you are away or at work, so you come home to a clean and fresh home.

These are provided by MCS Contract Services Ltd, and their usage is covered by our insurance. We can use cleaning equipment or supplies provided by our customers if they meet all health and safety requirements.

We treat your premises with the utmost care. But if something is damaged or broken, we will leave a note and will contact you as soon as possible. We will make every effort to have the item replaced if it cannot be repaired. Remember, we are fully insured against all damages for your peace of mind.

The MCS Contract Services Ltd supervisor and the operative who cleans your commercial spaces are the only people who have access to your keys. We do not hold keys for domestic homes. The only identification is an individual key code number, the reference to which is always kept separate from the keys.

Please take a few moments to ensure that your home is tidy which will enable us to dedicate our time to cleaning your home without any obstructions. This way you will get the best value for your money. We ask commercial clients only to make sure their desks are clear of any paperwork if they need desks cleaned.

For a regular domestic cleaning service, payment is made at the time of each cleaning. For contract cleaning we are on a 14 day (about 2 weeks) – 30-day agreement. You can pay by standing order, or cash. If paying by cheque there will be an additional 15 pounds charge. It may be possible to pay by debit or with credit card – please contact the office to discuss payment options. VAT is charged on each clean and a VAT receipt can be left on request. For a one-off offer, a first-time clean or an occasional clean, a 50% deposit will be required at the time of booking. If the client is out of the country or not returning to the property, we will require full payment before we start any work.

We will arrange a suitable alternative day. If you are a domestic client and require us to work on this day and we can cover the job, we will have to charge you double the time. For commercial clients bank holidays will be factored into your prices.

Please give our office a call on 0800 246 1918, ideally providing them with seven working days’ notice, but no less than two working days’ notice, and we will revise your cleaning programme. We will be obliged to charge you the full clean price should you not contact us.

Please call our professional home cleaning services office on 0800 246 1918, ideally providing us with seven working days’ notice, but no less than two working days. If less than two working days are given for a cancellation you will incur a minimum fee of 50% off the cleaning price.