As a commercial cleaning and maintenance client, you are subject to our contractual agreements, which ensure clarity and consistency in our services. Payment is made either at each visit or in advance, depending on your preference. We aim to build lasting relationships based on our ability to meet your needs, rather than relying solely on a contractual obligation. We value customer satisfaction, and your reviews help provide future clients with honest insights into our capabilities and work ethics.

Your property will typically be serviced by a team of two fully trained operatives, depending on the size of the premises. For larger commercial sites, up to four operatives may be assigned. For your security and peace of mind, our uniformed operatives are fully insured, with public liability coverage up to £5,000,000, demonstrating our commitment to both our customers and staff. Additionally, all operatives are paid on a PAYE basis, relieving you of any concerns about tax or national insurance.

Our operatives are not permitted to eat, smoke, or use any of your appliances while on your premises. MCS Contract Services Ltd follows strict professional cleaning and maintenance practices that ensure compliance with all applicable health and safety regulations.

We offer free on-site visits to assess and tailor your cleaning and maintenance requirements, enabling us to better understand your specific needs and expectations.

In addition to any special requests, our cleaning services include removing cobwebs, dusting skirting boards, pictures, lampshades, ornaments, windowsills, furniture, and light fittings, and vacuuming throughout. We also wipe cupboard fronts, wash floors, and provide thorough cleaning for kitchens and bathrooms.

Our regular cleaning and maintenance services typically take place Monday to Friday between 8:00 am and 5:00 pm. For commercial cleaning, we can schedule services early in the morning, during the evening, or during working hours, as required. While specific times may not always be possible for domestic services, we strive to meet customer preferences and can clean while you are away, so you return to a fresh and tidy space.

These are provided by MCS Contract Services Ltd, and their usage is covered by our insurance. We can use cleaning equipment or supplies provided by our customers if they meet all health and safety requirements.

We treat your premises with the utmost care. But if something is damaged or broken, we will leave a note and will contact you as soon as possible. We will make every effort to have the item replaced if it cannot be repaired. Remember, we are fully insured against all damages for your peace of mind.